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Director, Home Health Care Services

Springfield Gardens, NC

Posted: 05/22/2019 Employment Type: Direct Hire Job Category: Clinical: Supplies/ Logistics Job Number: 2339

Our client is looking to add a Director of Home Health Care Services to its team on a permanent basis. Reporting to the VP, Global Patient Centric Services, this role is focused on building and expansion of the home health care service as well as continued integration and process efficiency with Global Patient Centric Services. 

Job Responsibilities Include:
  • Serve as main point of contact for any Home Care Services related questions inside client organization.
  • Support Business Development and Project Management with Home Care Service input at conferences or in client meetings as needed in order to meet departmental revenue goals
  • Development and Oversight of a mentoring and training plan in conjunction with the Manager, Operational Excellence and Process Improvement for the project management team and key project contributors on an ongoing basis including development of a robust training plan;
  • Serve as an escalation point and provide oversight and guidance with client management for home health care project issues and risks; 
  • Support the Patient Centric Services Core Support Team with process enhancement roll out;
  • Support business development and proposals on feasibility analysis, strategy development, budget generation and bid defense meetings for incoming HHC opportunities.
  • Ensure Home Care service SOPs are updated as required
  • Development of Home Care Provider training using a training platform to shorten training timelines and efficiently track external training records
  • Develop and maintain a home care certification program for agencies and providers
  • Develop and manage a Global Home care provider database enabling distinct project and data analysis plus trend reporting
  • Support with and manage complex Home care service projects and setup activities in new geographic areas including provider identification and qualification and ensuring regulatory compliance
  • Manage and assess industry insights plus feedback received on client / site / patient level and make sure Home care service procedures perfectly serve our clients requirements
  • Liaise internally between The Privacy Office, Legal, Commercial, PM and Operations departments to make sure Home care service requirements are understood and followed on all levels to ensure compliance
  • Supporting supplier qualification and MSA execution
  • Identify industry trends and strategies to expand the home health care industry footprint including establishing relationships with Patient Advocacy Groups and Site Networks (SMOs) activities.
  • Oversight and management of Home Care Services KPI reporting and management on an ongoing basis
  • Development and Oversight home care departmental budgets and revenue projections including development of project forecasting tools.
  • ~30% travel requirements

Lisa Madden
EVP, Clinical Staffing

Lisa is an inspiring leader and mentor, driven by an inherent desire to help others and make a difference. An advocate for growth and professional development, Lisa brings 18 years of recruiting and business development experience to The Steely Group, and as Executive Vice President of Clinical Staffing, she oversees the direction and strategy of the Steely recruiting team.

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