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Data Analyst, Commercial - Consultant

Cambridge, MA

Posted: 04/09/2019 Employment Type: Contract Job Category: Clinical: Commercialization Job Number: 2317

Our client has an immediate need for a Data Analyst to join its Commercial Operations team in efforts to manage and uphold integrity of customer data in their Customer Master and Customer Relationship Management systems.

RESPONSIBILITIES INCLUDE:
  • Responsible for the management, integrity, and maintenance of Commercial Operations’ Customer Master, Customer Relationship Management system, and alignment with the Commercial Data Environment.
  • Support ongoing data quality initiatives for the organization.
  • Candidate will work with Commercial Operations, the field sales force, and IT to update key attributes for customer profiles, organizations, and affiliations between the two. Efforts are inclusive of data entry, data updates, research, and records reconciliation.
  • Day-to-day management of Commercial Operations Customer Master/CRM systems
  • Conduct data cleanup activities to ensure data integrity for Commercial’ s customer universe
  • Work with IT, Commercial Operations, and field sales force to update/cleanse customer universe as needed
  • Research customer data using internet resources
  • Assist in ad hoc and time-sensitive data cleanup projects

REQUIREMENTS / QUALIFICATIONS:
  • Bachelor’ s degree required
  • Minimum 2 years’ experience in a similar role. Biotech/Pharma or healthcare related experience preferred
  • Experience with Customer Master required
  • Experience with VEEVA Network/VEEVA CRM preferred
  • Must possess a determined attitude towards ensuring data accuracy, with strong attention to detail and a high level of initiative. The ideal candidate is a team-oriented person who is goal driven.
  • Must thrive working in a fast-paced environment, while remaining flexible, proactive, resourceful and efficient.
  • Excellent interpersonal skills, ability to develop strong relationships with key stakeholders.
  • Team player who is attentive to detail and able to achieve results within designated timelines.
  • Experience with a commercial organization preferred
  • Excellent written and verbal communication skills
  • Demonstrated ability to problem solve
  • Solutions oriented with a strong customer service approach
  • Ability to learn and navigate new systems and technologies
  • Ability to understand, communicate, and adhere to program and process designs
  • Demonstrated results orientation and high productivity through setting high standards
  • Proficient with Microsoft Word, PowerPoint, Excel and other tools
  • Desire to work in a dynamic, fast paced environment, with high degree of flexibility

Tracey Goldthwaite
Senior Vice President

Tracey has more than 20 years experience in the staffing and recruiting industry. She spearheads The Steely Group's Client Services efforts, ensuring superior customer service, communication, and ongoing support to clients and candidates alike. Additional areas of expertise include client relationship management and team building.
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