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Clinical Support Specialist

Chicago, IL 60611

Posted: 07/24/2018 Job Category: Healthcare: Quality Job Number: 1887

Our client - a global  educational association headquartered in Chicago - is looking to add a Clinical Support Specialist to their team on a permanent basis.

Job Responsibilities include:
  • Provide  expert clinical support to both clinical and non-clinical surgical clinical reviewers (SCRs) via email and phone on clinical issues, data definitions and the registry.
  • In conjunction with other members of the clinical team, provide initial and on-going training to Surgical Reviewers; manage the  Reviewer certification program.
  • Serve  as an educational resource for internal and external  audiences; act  as a liaison to committees and outside vendors/consultants.
  • Identify streamlining and process improvement opportunities to increase the effectiveness and efficiency of the program and also improve the workflow and satisfaction of Reviewers  in the field.
  • In conjunction with other  staff and leadership, responsible for the successful launch and implementation of new initiatives and programs.
  • Collaborate  with other clinical team members on the writing, editing, implementation, and management of all clinical educational content.
Job Requirements Include:
  • Registered Nurse with Bachelors in Nursing (BSN) or equivalent. Master’ s degree in Nursing or related field is desired.
  • Two to four years of experience working as a Registered Nurse required.
  • Current RN licensure required.
  • Demonstrated experience, efficiency, and have basic knowledge/understanding of the principles surrounding performance improvement, patient safety, and quality of care, database data entry and/or management, and statistical knowledge.
  • Intermediate knowledge of Microsoft Office (Outlook, Word, Excel, and PowerPoint) and Internet skills. Advanced computer skills helpful.
  • Excellent communication skills (verbal and written).

Kathleen Hepburn, SPHR
Senior Recruiter

Kathleen has been providing Human Resources and Recruiting solutions to a wide range of organizations for over 20 years. Her areas of expertise include talent sourcing and acquisition, HR planning, employee relations, and performance management. She is credited with developing strategic partnerships to quickly identify and recruit talent; leading corporate initiatives to grow revenues and reduce expenditures; and creating effective programs to train, retain and reward employees.
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