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Accounting assistant/ Collections

Buffalo Grove, Illinois

Post Date: 01/09/2018 Job ID: 1721 Job Category: HR: Payroll -HR

Job Responsibilities:
  • Compile the Unbilled Report and contact carriers to research, resolve, and retrieve missing documentation for invoicing.
  • Research, track, and restore accounting or documentation problems and discrepancies.
  • Research and analyze prior to initiating debtor contact, examines historical data, evaluates past collections efforts.
  • Provide customer service regarding collection issues, review account adjustments, and resolve customer discrepancies and short payments.
  • Contact customer(s) and establish reason for past due account situation; make arrangements for payments to bring account current and follow up to ensure obligation is satisfied.
  • Accountable for reducing delinquency for assigned accounts.
  • Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
  • Establish and maintain effective and cooperative working relationships with customers.
  • Recommends accounts to be turned over to collection agencies.
  • Comply with all federal and state laws dealing with debt collection and the Fair Debt Collections Practices Act.

Qualifications/  Requirements:
  • Previous experience with soft collections
  • Professional communication and phone skills
  • Developed customer service skills
  • Ability to prioritize and multitask
  • Good verbal and written communication skills
  • Able to work in team environment
  • 3-5  years of general accounting and collections experience

Sarah Radford

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