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Account Representative

Skokie, Illinois

Post Date: 06/21/2017 Job ID: 1545 Job Category: Healthcare: Association

Our client  is a private, non-profit healthcare organization and a  leader in developing standards to advance and promote patient safety in  health care through peer-based accreditation processes, education, and research. This organization currently accredits more than 6, 000 organizations in a wide variety of health care settings and is also the official accrediting organization for the US Air Force, US Coast Guard and Bureau of Federal Prisons. 

They are currently seeking an Account Representative for their Skokie, IL office. This position is primarily focused on ensuring the accurate and timely processing of accreditation surveys.   The Account Representatives provides customer service to applicant organizations to ensure the accurate, complete, and timely processing of application information.  The incumbent will also compile, interpret, and evaluate the data gathered during a survey then document and report those findings.  The Account Representative will report to and receive support from the Team Lead.

Job Responsibilities:
  • Develop and maintain customer relationships with a dedicated set of new and existing accounts under supervision and guidance
  • Review applications and work with customers to ensure all documents are accurate and complete
  • Develop a beginners level of knowledge and interpretation of standards and policies as outlined in the applicable   handbook
  • Evaluate reports to ensure accuracy and compliance with accreditation policies
  • Maintain continued contact with customers regarding ownership changes and prompting re-application prior to expiration

Job Qualifications:
  • Bachelor’ s degree or equivalent job-related experience in business and/or health care related courses preferred
  • Minimum 1 year customer service experience with the ability to communicate and develop a rapport
  • Intermediate computer skills and aptitude to learn new technology
  • Demonstrated ability to professionally communicate information to supervisors, co-workers, and external contacts via telephone, in written form, e-mail, or in person
  • 1-2 years health care experience
  • Energetic individual with multi-tasking abilities and attention to details
  • Flexibility, with a demonstrated ability to respond rapidly in an appropriate and controlled manner.


Tracey Goldthwaite
Senior Vice President

Tracey has more than 20 years experience in the staffing and recruiting industry. She spearheads The Steely Group's Client Services efforts, ensuring superior customer service, communication, and ongoing support to clients and candidates alike. Additional areas of expertise include client relationship management and team building.
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